What is the Matronit System?

The Matronit is an advanced transportation system that will travel on designated transportation routes and will have priority at traffic lights. The Matronit will allow you, the traveler, to plan a trip on the information system in real time. Dan North operates the Matronit and, at this stage, will operate three Matronit lines which will connect Haifa with the Krayot. The Matronit stations can be reached through new or existing bus lines whose routes will be slightly adjusted. The timetables and frequencies of these lines will be adapted to the timetables of the Matronit, in order to allow for transfer times with as little waiting time as possible.

When does the Matronit operate?

The main Matronit line, from the central station of the Krayot and to Hof HaCarmel central station will operate seven days of the week, 24 hours per day, including Friday nights and Saturdays. The other Matronit lines will operate until Friday evenings, and will resume operating on Saturday nights.

Will the travel rate in my area change?

The travel rate in the metropolitan area of Haifa will remain the same, based on 5 rate areas, even when the Matronit system operates. The travel rate on the Matronit will be the same as the travel rate on the buses which had traveled the same routes.

How do I pay for a trip on the Matronit?

Validate and travel – payment for a ride on the Matronit takes place through the Rav-Kav card. Before each trip on the Matronit, you place your smart card (the Rav-Kav) on the validation machine, located on the platforms.

Additionally, a single trip ticket (a paper ticket) can be purchased at all Matronit stops for single rides. The single trip ticket does not need to be validated.

Please note – validating the loaded Rav-Kav card is done using the validation machines located on the Matronit platform, before boarding the Matronit. You cannot validate the Rav-Kav card on the Matronit itself. The Rav-Kav card must also be validated using the validation machines, before travel using monthly or daily passes.

Do I still need to validate my Rav-Kav if I have a monthly or daily pass?

Yes – before each trip.

Who doesn’t need to validate?

  • A passenger who has a paper ticket and no Rav-Kav does not need to validate before the ride, but should instead keep the ticket for inspection.
  • A passenger who has a certificate of blindness.
  • At this stage, soldiers and policemen in uniform, including with documentation, do not need to validate.

Which documents will I need to receive personal Rav-Kav?

  • Please bring an Israeli ID document or passport.
  • Please complete the smart card request form.
  • If entitled to a discount – please present confirmations of eligibility: students – valid student certificate + approval from learning institution; senior citizen – Israeli ID document; youth – Israeli ID document of parent, including attachment listing the child; entitled to National Insurance – confirmation of eligibility.

 

Does the Rav-Kav card allow for transfers between the Matronit and buses?

Yes. The Rav-Kav will allow for a transfer between all means of public transportation in the metropolitan area of Haifa, excluding taxis and the Carmelite, at a single travel price, within 90 minutes.

What is validation?

The validation is designed to check the traveler’s entitlement to the trip (if there is a suitable trip package on the traveler’s Rav-Kav) and to charge the traveler accordingly (for example, charging for a trip with a “multi-ride ticket”). Validation is performed using validation machines station at all of the Matronit platforms and the central stations before entering the Matronit. The validation machine is an automatic station operated by the passenger and used, as stated, to validate the designated trip.

When should I validate an existing trip package using my Rav-Kav card?

“Validation” of the Rav-Kav card must be performed using the validation machines before riding the Metronit. Even if the passenger exits a bus run by another public transportation operator which has performed validation, and the passenger now intends to ride the Metronit within “rides beyond 90 minutes” – the passenger still must perform validation before boarding the Metronit!

Even if the passenger has a Rav-Kav with a periodic unlimited travel pass (such as a monthly / weekly / daily pass) – the passenger still must perform validation before boarding the Metronit.

 

How can I perform validation if I have a number of “trip packages” charged onto my Rav-Kav card?

In the event that a passenger has multiple possible trip packages for validation on the platform, and the trip destination is not apparent to the validation machine, a negative indicator will light up on the validation machine (a sound and red light), and will direct the passenger to the ticketing stand located on the Matronit platforms in order to select the package that the passenger wishes to validate for the Matronit trip.

For example:

If the passenger has a monthly pass for the Krayot area, and a code 4 multi-pass allowing for travel in the Krayot and Haifa area:

  • If the traveler is at a platform in the Haifa area, then the multi-pass will be automatically charged by the validation machine.
  • If the traveler is at a platform in the Krayot area and is traveling southward, the traveler will be directed to the ticketing machine at the platform in order to choose between the trip packages.
  • If the traveler is at a platform in the Krayot area and is traveling northward, the monthly pass will be automatically charged by the validation machine.

 

What is a trip package?

A group of parameters and data is recorded in the smart card or in a disposable smart card, and define the travel rights of the card holder.

Examples of trip packages include: a 20-ride ticket, monthly pass, “hourly” trip (within which the passenger is provided with 90 minutes in a defined geographic area and can transfer between means of public transportation).

 

What should I do if I lose an item?

Contact our customer service center. They will take your contact information and details of the missing item, and will update you throughout the process.

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